Refund & Return Policy

At Destron, we are committed to providing our customers with quality products and a reliable shopping experience.

This Refund & Return Policy explains the conditions under which products purchased through our website may be returned, replaced or refunded.

1. Return & Replacement Period

Customers may request a return or replacement within 7 days of receiving the product, subject to the eligibility conditions mentioned in this policy.

2. Eligible Reasons for Return

A return or replacement request may be accepted in the following cases:

• The product was delivered damaged.
• The product has a manufacturing defect.
• The wrong product was delivered.
• The product received is materially different from the product ordered.
• Important accessories or components are missing from the package.
• The product does not function as described due to a verified product defect.

3. Non-Returnable Situations

A return or replacement may not be accepted in the following situations:

• Damage caused by misuse, negligence or improper handling.
• Physical damage caused after delivery.
• Damage caused by unauthorized repairs or modifications.
• Normal wear and tear.
• Products returned without original packaging or required accessories.
• Products with missing serial numbers, labels or identifying marks.
• Return requests submitted after the applicable return period.

4. Product Condition for Returns

To be eligible for a return or replacement, the product should, wherever applicable, be returned in its original condition.

• Original product packaging should be retained.
• All accessories and components should be included.
• Warranty cards and manuals should be included where applicable.
• Invoices or proof of purchase may be required.
• The product should not show signs of misuse or unauthorized modification.

5. Damaged Product at Delivery

If your product arrives damaged, please contact Destron as soon as possible after delivery.

We may request photographs, videos, packaging images, product serial numbers and other information to verify the condition of the product.

6. How to Request a Return

To request a return or replacement, please contact our customer support team with the following information:

• Order number
• Customer name
• Registered phone number or email address
• Reason for return
• Photographs or videos of the product, if required

After receiving your request, our team may review the information and provide further instructions regarding the return process.

7. Product Inspection

Returned products may be inspected by Destron or an authorized service partner to determine whether the product qualifies for replacement or refund.

Approval of a return does not automatically guarantee a refund. The final resolution will depend on the condition of the product, reason for return and applicable terms.

8. Replacement Policy

Where a product is found to be defective, damaged or incorrectly supplied, Destron may offer a replacement, subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

9. Refund Policy

If a refund is approved, the refund will generally be processed using the original payment method, wherever technically possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment service provider.

10. Return Shipping Charges

If the return is due to a verified manufacturing defect, damaged product or incorrect product supplied by Destron, return shipping arrangements may be provided according to the applicable case.

If a return is requested for reasons not covered by this policy, any applicable return or shipping charges may be the responsibility of the customer.

11. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to the order status and applicable conditions.

Once an order has been dispatched, cancellation may not always be possible. In such cases, the customer may need to follow the applicable return process.

12. Manufacturer Warranty

Certain products may include a manufacturer's warranty. Warranty claims may be handled directly by the manufacturer or its authorized service centre according to the manufacturer's warranty terms.

Customers should retain the purchase invoice and other relevant documents for warranty-related claims.

13. Changes to This Policy

Destron reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

14. Contact Us

For return, replacement or refund-related questions, please contact the Destron support team.